We're here to help and answer any questions you might have
Need help with VidGen3? Having issues with video generation or billing? Our support team is here to help you create amazing AI videos.
We typically respond within 24-48 hours
Monday - Friday: 9:00 AM - 6:00 PM (GMT+3)
VidGen3 offers both credit-based pay-per-use and subscription options. Credits are consumed based on video duration, resolution, and AI model used. Subscriptions provide monthly credit allowances with bonus credits.
VidGen3 supports multiple resolutions from 480p to 1080p and various aspect ratios (16:9, 9:16, 1:1). Videos are generated in MP4 format for maximum compatibility.
Generation time varies by model and duration, typically taking 1-5 minutes. You'll receive real-time updates on your video's progress and be notified when it's ready.
Yes, subscriptions are managed through your Apple or Google account and can be cancelled anytime. You'll retain access to your subscription benefits until the end of your billing period.
Your generated videos are stored securely in your personal gallery. Original images uploaded for image-to-video are processed and can be deleted by you anytime. We don't share your content with third parties.
Purchased credits never expire and carry over between billing periods. Bonus credits from subscriptions may have expiration dates as specified in your subscription terms.